Cookie Policy

1. What Are Cookies?

Cookies are small text files that are placed on your computer, tablet, or mobile device when you visit a website or use an app. They are widely used to make websites work or work more efficiently, as well as to provide reporting information.

Cookies set by the website owner (in this case, Gatiraja Express) are called "first-party cookies." Cookies set by parties other than the website owner are called "third-party cookies." Third-party cookies enable third-party features or functionality to be provided on or through the website (e.g., interactive content, robust analytics, and secure payment gateways).

2. Why Do We Use Cookies in Logistics?

In the logistics industry, a seamless digital experience is just as crucial as physical delivery. We use first and third-party cookies for several critical operational reasons:

• Security and Authentication: To verify your identity when logging into your corporate portal or franchise dashboard, ensuring that sensitive manifest and billing data is protected.
• Session Management: To remember your current tracking sessions. For example, if you enter a 12-digit AWB to track a parcel, cookies help the page remember your query if you accidentally refresh the browser.
• Performance Optimization: To route web traffic between servers and understand the load on our tracking infrastructure, especially during peak shipping seasons or festival days when query volumes are exceptionally high.
• User Preferences: To remember your interface settings, such as language preferences or default shipping origins, saving you time during subsequent bookings.

3. Types of Cookies We Use

We classify the cookies used on our platforms into four distinct categories:

3.1 Strictly Necessary Cookies

These cookies are essential for our website to function. They cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling in shipping forms. If you set your browser to block these cookies, parts of our site (like the booking engine or admin dashboard) will not work.

3.2 Performance and Analytics Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us know which pages are the most and least popular (like the 'Track Shipment' page vs. the 'Network' page) and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. We primarily use tools like Google Analytics for this purpose.

3.3 Functional Cookies

These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages (such as live chat support widgets to assist you with tracking inquiries). If you do not allow these cookies, some or all of these services may not function properly.

3.4 Targeting and Marketing Cookies

Gatiraja Express relies very minimally on advertising cookies. However, we may use these cookies to understand the effectiveness of our corporate logistics campaigns. They do not store directly personal information but are based on uniquely identifying your browser and internet device. We do not sell this data to third-party data brokers.

4. Other Tracking Technologies

Web Beacons/Pixels: Sometimes, our shipment notification emails (e.g., "Out for Delivery" alerts) contain small transparent image files known as web beacons. These allow us to record whether you have opened the email or clicked on a tracking link. This helps us gauge the effectiveness of our communication and ensure that critical delivery notifications are reaching our customers.

Local Storage: Our tracking application may use HTML5 Local Storage to temporarily save your recent tracking numbers on your device. This allows you to quickly check the status of your parcels without retyping the AWB number every time you visit the site.

5. Managing Your Cookie Preferences

You have the right to decide whether to accept or reject cookies. You can exercise your cookie rights by setting your preferences in your web browser controls.

• Browser Settings: You can set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our website, though your access to some functionality and areas (like the secure franchise login portal) will be heavily restricted.
• Mobile Devices: Your mobile operating system may let you opt-out from having your data used for interest-based advertising on mobile devices. You should check the settings provided by your device manufacturer.

Please note: Since the means by which you can refuse cookies through your web browser controls vary from browser to browser, you should visit your browser's help menu for more information.

6. Updates to this Policy

We may update this Cookie Policy from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal, or regulatory reasons. Please therefore re-visit this Cookie Policy regularly to stay informed about our use of cookies and related technologies. The date at the top of this Cookie Policy indicates when it was last updated.